Competella have since 2009 been developing Attendant Console and Contact Center and we have more than 700 customers running on the Competella Communication Suite for Teams and Skype for Business (SfB).
The Competella Unified Communication Suite software for Skype for Business is a very advanced suite of products which is used by small organizations from 50 employees to large and global enterprise companies with up to 100.000 SfB users, providing advanced routing of contacts to subject matter experts with the power of Contact Center Enterprise, Attendant Console, Contact Center Workgroup and Office user add-on's.
Competella UCS software for SfB can be set up to run in a Hybrid an Federated mode with Microsoft Teams telephony. Competella can offer a migration-path from the current Competella UCS software for Skype for Business to the Saas Competella Communication Suite for Teams for existing customers with a valid Software Assurance Agreement, conditions will apply.
The Competella Unified Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Skype for Business beyond the level found in legacy PBX’s. Competella Unified Communication Suite supports Skype for Business. Competella Communication Suite can also be customized to each individual company for the most efficient Communications Solutions available.
The Competella Unified Communication Suite is natively built on the Microsoft infrastructure and is designed to comply with their technical framework and architecture. The product suite adds new values to Skype for Business and is designed to utilize and integrate with other Microsoft Office products e.g. Dynamic CRM, Exchange and Teams. As a Microsoft Partner, our Competella Communications solutions will always be integratable and functional to your current Microsoft infrastructure of communication.
Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.