Competella offer a complete platform natively built on Microsoft Teams - the Competella Communication Suite which includes solutions for Contact Centers and Attendants as well as complementary Office User add-on’s.
Our aim is to improve and optimize the communication between businesses (our clients) and their customers by developing a modular multi-media channeling solution – the Competella CS, Communication Suite.
With our Communication suite we help customers migrate from their legacy PBX or Skype for Business in their own pace to Microsoft Teams and the Competella Communication Suite.
The Competella Communication Suite transforms Teams into a call-handling powerhouse. Contact center agents and switchboard attendants get all-in-one access to a rich set of tools, including directory search, presence, calendar, email and IM, along with fully integrated queuing and media control. Featuring solutions that can be customized to your company’s unique needs, our Communication Suite helps drive customer satisfaction and loyalty by enabling efficient, effective communication.
The companies which use the Competella solutions run their business within various industries in both the public and private sector – our more than 700 customers vary in size from around 50 employees to 100,000 employees globally.
The Competella Communication Suite is available both as a multi-tenancy cloud platform as well as an on-premises solution and are sold through a professional network of cloud-partners and system-integrators who focus on delivery and consultancy around Microsoft Teams and the Competella CS.
Our vision is to be the preferred solution provider to deliver superior customer service.
Our vision is to empower organizations to deliver superior customer service.
This is a manifesto for the Competella brand. It is our guide in our daily work. Internally as well as externally. We want to live up to our brand promise all the time, and never compromise. Ever.
Competella AB was established in early 2009 by highly skilled partners with a long track record of developing and marketing applications on a global market as well as a long-standing co-operation with operators, system integrators and platform vendors like Microsoft , Cisco, Ericsson, Aastra, Alcatel and Avaya, distributing products indirectly through their channel partners.
Competella is working closely with partners for marketing and sales and have technology cooperation and partnership with platform vendors and operators.
The core of the company is a team of highly skilled senior developers each with more than 15 years’ experience designing Attendant Console and Contact Center applications, which are used by more than 700 businesses and organizations.
Competella is headquartered in Stockholm with subsidiaries in Oslo and Copenhagen. To support the growing need for a global customer service we have support sites globally.