Competella Communication Suite -
Microsoft Teams Certified
The Competella Communication Suite helps you to improve your customer service by utilizing your investment in Microsoft Teams with a Contact Center or an Attendant solution. It is certified for Microsoft Teams and fully integrated with Microsoft´s extend model. All in the cloud and easy to deploy.
The Competella Communication Suite for Teams is in Microsoft Azure and can help organizations to consolidate their legacy telephone system into a Microsoft telephony solution. You then benefit from reduced complexity with a clean Microsoft Teams cloud solution. The Competella Communication Suite works with Microsoft Calling Plans and Direct Routing or a mix of both as well as with Operator Connect.
Meet the ultimate Customer Experience Journey expectations!
The Competella Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Microsoft Teams beyond the level found in legacy PBX’s. Competella Communication Suite supports Microsoft Teams and can also be customized to each individual company to achieve efficient communication.
The Competella Communication Suite is natively built on the Microsoft infrastructure and is designed to comply with their technical framework and architecture. The product suite adds new values to Microsoft Teams and is designed to utilize and integrate with other Microsoft Office products like Dynamics CRM and Exchange as well as Salesforce CRM-system.
Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.
Native - fewer issues and less support
Competella Communication Suite for Microsoft Teams is one of few native Graph Communications API Power integrated Attendant and Contact Center solutions available on the market with an advanced set of features which can enable the companies to go all the way with Microsoft Teams.
Microsoft Azure optimized
The Competella Communication Suite for Teams is developed to run as a public cloud in Microsoft Azure with all the advantages of scalability and reliability.
Public Cloud / CCaaS / SaaS
The Competella Communication Suite is offered as a SaaS solution and charged as a subscription. For existing customers using the server based Competella suite, we offer a migration-path to Competella Communication Suite for Teams in the cloud, conditions will apply.
Invited by Microsoft to develop native Microsoft Teams solutions
Competella have as one of few vendors been a part of the Microsoft Graph Communications API (Teams Calling and Meeting API) Technical Adoption and development program for Attendant Console and Contact Center integration.