IBC

“Telephony is about customer service” – System Administrator, IBC International Business College. When you make a phone call you expect to reach the right person on the first try. And if you work with IT, these days you are expected to provide the organization with strategic guidance. Competella’s SaaS Teams solution helps with both.

IBC’s goal is to make it possible for everyone to become a better version of themselves and they strive to create an environment that students want to return to several times over the course of their lives and careers.

Everything changes quickly in a fast-paced world, including the expectations of students and companies. To stay competitive, IBC must anticipate the educational needs and be ready to move quickly. That is one of the reasons why they have adopted a cloud-first strategy, and the IT department is in the process of transitioning from a traditional hands-on function to strategic business support.

“The old-style IT-department is a thing of the past. We strive to be a modern partner that provides the organization with the right services, the right amount and at the right price and performance,” says the System administrator at IBC.

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Challenges

• Solution that was complex for the reception to use
• IT-department spent time on updates and system administration

Customer benefits

• Simple and intuitive interface
• Supports the cloud-first strategy
• Less hands-on-work required
• The IT-department can focus on being a strategic partner to the organization
• A close partnership

Solution

• Competella Attendant Console for Teams