Support and Download

 

Competella partners have access to different resources

Partners and Customers

  • Use our support portal for issue registration – Competella ticket system or write an E-mail

 

When you do a registration, don’t forget to upload proper information to the registered ticket:

  • Detailed description of the issue.
    Call scenarios, behavior, describe what you already have done investigations on.
  • In the Title write first the customer name – then the subject
  • Screenshots with date and time.
  • Log files on the reported product in Competella.
  • Contact person have the rights to administrate and share a desktop if needed.

Information

  • Don’t forget to update to the latest setup/patch on the product you have installed, check under Competella download area.
  • A partner and customer must have a Competella competence, if you need, don’t hesitate to contact your Competella sales manager for a training proposal.

If Urgent

  • In the subject write Customer name and URGENCY
  • Set the urgency to P2, If you need to escalate to a P1, you shall call for assistance also!

 

You can also contact Competella Support Hotline if you have a valid support agreement on +46 8 465 011 95. Please remember to file your issue via the Competella ticket system before calling.

The Competella Software Assurance comes in different modalities

Week days - normal business hours

24 hours support on Week days

24 hours support on Week days and Holidays

The Software Assurance includes right to use, access to updates, upgrades and access to 3rd line support during business hours by Competella through your system integrator

Professional Services

Competella deployments are done by our partner network. Competella does offer consultancy work in special situations which can be professional requirement analysis, customer specific integration and specific development projects.

Training

Agent and and user training are typically done by either the Competella partners or by Competella training partners

Partner training, Administrator and IT-Administrator training is typically held 3 – 4 times a year – please look at the Upcoming Events to sign up for next available partner training.

Questions regarding Support & Download

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