Skype for Business is a great tool for Collaboration and User centric communication - it however have a few gaps which the Competella fills in with the Office User Add-on's
The Competella Office User Add-on´s consists of the following products
Competella Routing Agent
Busy on Busy and route calls based on presence state
Competella Call Forwarding Tool
Change forwarding settings on behalf of your colleagues
Competella Mobile Presence Gateway
See if your colleague is idle or busy in a call on the mobile
Competella Activity Management
With a simple abbreviation you can inform the reception what you are doing and when you will be back
Competella Availability Voice Agent
Inform callers of your return time and avoid abandoned calls
Competella IVR Express
Build your IVR Workflow smoothly, both as stand alone or as part of Competella Attendant Console & Contact Centers
Competella Routing Agent – route callers based on your presence state and focus on the current call
The Competella Routing agent solution routes callers based on your Skype for Business presence status, this means that you can avoid being disturbed while in a Skype call, conference call and even when you are busy. Callers can either be rerouted to another destination (secretary, voicemail etc) or it can be configure to give a busy tone.
Competella Routing Agent helps you being efficient and it reduces the number of abandoned calls!
With the Competella Call Forwarding Tool you can change Skype for Business forwarding on behalf of colleagues
Secretaries or other Competella Call Forwarding Tool users can manage forwarding for others through a web-interface
Enable, change or disable forwarding
Enable, change or disable simultaneous ringing
Competella Call Forwarding Tool is also used as a Boss - Secretary tool
Competella Mobile Presence Gateway – see colleague’s mobile presence in Skype for Business
Improve collaboration between your mobile and office employees with Competella Mobile Presence Gateway and Skype for Business by federating Service-provider mobile line status to Skype for Business. The Competella Mobile Presence Gateway is integrated to selected Service providers in the North of Europe and requires typically a subscription by the service provider.
Your employees can save time and avoid unnecessary calls with the Mobile Presence Gateway from Competella as they will be able to see the mobile line state directly in Skype before they call.
For a Skype for Business user the Competella Availability Voice Agent reduces the number of return calls by informing the caller with a personal welcome greeting and information of when you are back according to your calendar and it can even give the caller an IVR menu of where to be routed (voicemail, reception, secretary etc.)
The Competella Availability Voice agents enhances the service for callers and saves time for your reception and customers!
The Competella IVR Express is an administrator friendly solution with a web based graphical user interface. The web based administration let you build your menu-structure and workflow smooth and easy. The unlimited level of layers in a workflow gives the administrator the freedom to solve the requirements presented by the business owners. You can choose to use the TTS Text to Speak option, professional recorded announcements or a combination of both.
Our solution portfolio is designed together with Skype for Business to co-exist with legacy PBX implementations during a migration scenario. The co-existence option guarantees the company investment protection and makes it possible to make a stepwise migration at a pace your company can handle. Alternatively, you can choose to rip and replace in order to obtain immediate benefits of the Competella Contact Centers and Attendant solution.
Competella UCS is a native Skype for Business solution
The Competella solutions are natively integrated to Skype for Business as recommended by Microsoft. This means that all calls are handled inside the Skype for Business topology, which reduces the complexity and minimizes the risk of errors. No extra SIP stack or server is needed to handle the distribution of SIP RTP stream as it is done inside the Skype for Business topology.
The Competella Unified Communication Suite is integrated natively with Skype for Business and is developed to improve communication between the company and customers / citizens across multiple media like Voice, Email. Web-chat, Video and Text Messaging.
The Competella modularity offers solutions to support the departments and processes, enabling employees to handle and provide efficient professional customer service. The portfolio consists of 3 areas