Microsoft Teams

 

The Competella Communication Suite for Teams located in Azure can help organizations to consolidate their legacy telephone system into a Microsoft Teams telephony solution and get the benefits of reduced complexity with a clean Teams cloud solution. The Competella Communication Suite works with Microsoft Calling Plans and Direct Route or a mix of both.

 

Meet the ultimate Customer Experience Journey expectations!

The Competella Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Microsoft Teams beyond the level found in legacy PBX’s. Competella Communication Suite supports Teams and can also be customized to each individual company to achieve efficient communication. 

The Competella Communication Suite is natively built on the Microsoft infrastructure and is designed to comply with their technical framework and architecture. The product suite adds new values to Teams and is designed to utilize and integrate with other Microsoft Office products like Dynamics CRM and Exchange as well as Salesforce CRM-system. 

Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.

 

Download further Competella Communication Suite for Teams overview white paper

 

Native - fewer issues and less support

Competella Communication Suite for Teams is one of few native Graph Communications API Power integrated Attendant and Contact Center solutions available on the market with an advanced set of features which can enable the companies to go all the way with Teams

 

Microsoft Azure optimized

The Competella Communication Suite for Teams is developed to run as a public cloud in Azure with all the advantages of scalability and reliability.

 

Public Cloud / CCaaS / SaaS

The Competella Communication Suite is offered as a SaaS solution and charged as a subscription. For existing customers using the server based Competella suite, we offer a migration-path to Competella Communication Suite for Teams in the cloud, conditions will apply.

 

Invited by Microsoft to develop native Teams solutions

Competella have as one of few vendors been a part of the Microsoft Graph Communicationsd API (Teams Calling and Meeting API) Technical Adoption and development program for Attendant Console and Contact Center integration.