Competella Office User Add-on's

Microsoft Teams is a great tool for Collaboration and User centric communication - it however have a few gaps which the Competella fills in with the Office User Add-ons. 

With Competella, the Microsoft Teams user add-on licenses are available for use and optimizing the communication in your company.

The Competella Office User Add-ons consists of the following products. 

 

Competella IVR Express

Build your IVR Workflow smoothly,  both as stand alone or as part of Competella Attendant Console & Contact Centers 

 

Competella Mobile Presence Gateway

See if your colleague is idle or busy in a call on the mobile

Competella IVR Express

The Competella IVR Express is an administrator friendly solution with a web based graphical user interface. The web based administration let you build your menu-structure and workflow smooth and easy. The unlimited level of layers in a workflow gives the administrator the freedom to solve the requirements presented by the business owners. 

Competella IVR Express is available as a stand alone solution as well as in conjunction with Contact Center Workgroup, Contact Center Enterprise and Attendant Console

Further information about Competella IVR Express - click here

Competella Mobile Presence Gateway

Competella Mobile Presence Gateway – see colleague’s mobile presence in Attendant Console and Contact Center Enterprise

Improve collaboration between your mobile and office employees with Competella Mobile Presence Gateway and Teams by federating Service-provider mobile line status to the Competella Communication Suite. The Competella Mobile Presence Gateway is integrated to selected Service providers in Northern Europe and requires typically a subscription by the service provider.

Your customers and employees can save time and avoid unnecessary calls with the Mobile Presence Gateway from Competella as your agents will be able to see the mobile line state directly the Competella Agent before they call.


Get a FREE Office user add-ons trial!

;