Competella IVR Express for Teams

The Competella IVR Express for Microsoft Teams is an administrator friendly solution with a web based graphical user interface. IVR (Interactive Voice Response) can help you filter and distribute calls to the best suitable department. The Competella IVR will allow your employees to structure their workflow more efficiently thus leading to a better customer service.

The web based administration let you build your menu-structure and workflow smooth and easy. The unlimited level of layers in a workflow gives the administrator the freedom to solve the requirements presented by the businefss owners. 

Competella IVR Express is available as departments a stand alone solution as well as in conjunction with Contact Center Workgroup, Contact Center Enterprise and Attendant Console

The Competella IVR Express is easy to manage and can be used both as a stand-alone solution or as an add-on for Competella contact centers as well as attendant console.

The Competella IVR Express lets you configure multiple IVR workflows.

  • Multiple layers and sub layers
  • Upload announcements
  • Scheduling of nodes and branches
  • IVR traffic reporting
  • Easy to configure

For a contact center, it is important to operate effectively and therefore, the Competella IVR Express will allow you to capture customer interactions more efficiently from a quality management perspective.

For creating and building various workflows, it is important to specify and outline the needs of your company, but however when done, the IVR express solution from Competella will allow a better and more efficient unified contact center.

Advanced IVR scripts

For advanced users, there is also the option to create customized and more advanced IVR scripts that are suited to the individual company needs. 

 

 

 


Book a demo of IVR Express!

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