Orange Business Services increase their Microsoft Teams offering with Competella Attendant solutions.

Stockholm, Sweden, November 2021

Orange Business Services and Competella AB forms a new partnership. The partnership is global, and Orange will resell the Competella Attendant Console solutions for Microsoft Teams Phone system. Ulf Blomkvist, CEO at Competella: -We are pleased that we together with Orange, have entered into an agreement where Orange Business Services globally, will resell the Competella Communication Suite for Temas. Ulf continues - The training has already started and soon we together are well prepared to help customers on their journey to Microsoft Teams Phone system. For more information contact Lars Fredsted, Head of Sales Western Europe, Competella by contacting us

first frame networkers start reselling the Competella Communication suite

Stockholm, Sweden, November 3rd.2021

Competella AB and first frame networkers ag in Switzerland are please to announce a partnership where first frame networkers will add more value to customers and organizations that has chosen Microsoft Teams Telephony as a communication platform strategy. With the help of Competella Communication Suite, first frame networkering ag, now can offer cloud-bases Contact Center and Attendant Console solutions. 

For more information about the agreement contact Lars Fredsted at Competella or Marco Nicoletti at first frame networkers by contacting us

New partner agreement

2021-07-09 Stockholm  

Competella AB and Telia Company have formed a new partner agreement to provide the Nordic marketing with Competella Attendant Console solution for Teams. The offering will also include the Teams Telephony offer from Telia Company. For more information about the agreement, please contact us

2021-07-09 Stockholm  

Here are the latest updates in our Competella Communication product portfolio (Cloud/SaaS Teams solutions):

Recording - The Competella Agent Recording for Teams adds recording functionality to your Contact Center Enterprise or your Attendant Console Service. There are several advantages you can benefit from when starting to record calls from your customers:

  • Improve your customer service by being able to follow up the conversations with your contact center staff.
  • Use recording for training purpose of new staff and to follow up as well as to make sure your staff feel confidence in taking care of your customers in the best way. 
  • Some organizations have regulations from the authorities to document customers conversations. 
  • With recording you are able to follow up on threats or inappropriate calls and take care of your staff in a better way. 

 

If you want more technical information like product descriptions or a presentation, do not hesitate to contact us. 

2021-05-06 Stockholm  

Here are the latest updates in our Competella Communication product portfolio (Cloud/SaaS Teams solutions):

  • Consult Call - Now you can call a searched person before you transfer the call from the Attendant Console and Contact Center Enterprise. 
  • Call back - Now a caller can choose to a call back when waiting in line on a queue and keep the placement in queue. Call back is available as an add-on for queues on both Contact Center Enterprise and Attendant Console.
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If you want more technical information like product descriptions or a presentation, do not hesitate to contact us. 

Time flies they often say, and it really does.

This year we celebrate still having our first Danish customer with us.

Together with Horten Advokatpartnerselskab, a danish law firm, we celebrate 10 years of partnership.

In January 2011 we installed a switchboard solution on Lync 2010 at Hortens new premises in Hellerup. And from there on, we have – in addition -, expanded the solution to include Contact Center functionalities as well as have followed Horten on their journey from Lync 2010 to Lync 2013 and as of today having the whole Competella solution running on a Skype for Business platform.

Teams seems also the new “place to be” for Horten, and we expect Horten to migrate to this new platform later 2021, and hopefully we can be together with Horten the next 10 years as well. In that case,

Competella is looking forward of exchanging the number “1” to a number “2” on the below celebration cake, so we in beginning of 2031 can celebrate our 20 years partnership with Horten.

Thank you Horten for 10 years with us!

Updates in Competella Communication Suite

2021-02-09 Stockholm 

Today we are releasing more functionality in our existing platform. One of them is PSTN outbound calling which we know our customers have anticipated for some time. For more information about the new functionalities.

For more information contact us. Or click here