Microsoft Teams is a great tool for Collaboration and User centric communication - it however have a few gaps which the Competella fills in with the Office User Add-ons.
With Competella, the Microsoft Teams user add-on licenses are available for use and optimizing the communication in your company.
The Competella Office User Add-ons consists of the following products.
Competella IVR Express
Build your IVR Workflow smoothly, both as stand alone or as part of Competella Attendant Console & Contact Centers
Competella Mobile Presence Gateway
See if your colleague is idle or busy in a call on the mobile
The Competella IVR Express is an administrator friendly solution with a web based graphical user interface. The web based administration let you build your menu-structure and workflow smooth and easy. The unlimited level of layers in a workflow gives the administrator the freedom to solve the requirements presented by the business owners.
Competella Mobile Presence Gateway – see colleague’s mobile presence in Attendant Console and Contact Center Enterprise
Improve collaboration between your mobile and office employees with Competella Mobile Presence Gateway and Teams by federating Service-provider mobile line status to the Competella Communication Suite. The Competella Mobile Presence Gateway is integrated to selected Service providers in Northern Europe and requires typically a subscription by the service provider.
Your customers and employees can save time and avoid unnecessary calls with the Mobile Presence Gateway from Competella as your agents will be able to see the mobile line state directly the Competella Agent before they call.