The Competella Attendant Console is a product in the cloud based Competella Communication Suite which is natively POWER integrated to Teams and offers advanced call distribution and a user-friendly interface which is key to deliver superior service to callers and the organization stakeholders. On these webinars you will get to know more about the Competella Attendant Console.
Dates: January 28th, March 23rd, April 14th, 2021. If you cannot partipate you can order the recording below..
Time:14:30-15:00 Central European Time
Target group:This webinar is aiming at you who is working as an attendant or a supervisor of a switchboard. You can also sell contact centers, be a cloud solution provider or a reseller of switchboard solutions. You have some knowledge of attendant console services but want to know what the Competella Attendant Console solution looks like and you are already working with Microsoft Teams or you have a plan to do that in the future.
Content: During this 30- minute webinar you will get an introduction to the Microsoft Teams native Competella Attendant Console Solution. You will experience how the Attendant Console can help you on the way to Teams in the cloud, how to handle calls with the Attendant Console in operation, how to add keywords, an external contact, change welcome message, create holiday schedule and what the benefits are with the Competella Attendant Console for Teams.
Presenters: Lars Fredsted and Sofia Svensson. The presentation is held in English and will be recorded.
Posted by : Sofia Svensson