Competella Online administrator training for End-users

Get better utilization of your Competella solution with skilled administration!

Competella now offers a 2 days administrator course. The course has been developed for customers who would like to participate online.

The training consists of: 

Date Time Activity Equipment
Day 1 - 7 Appr. 1 hour Preparation excercises Competella system
Day 8 08:30 - 09:00 Join Conference early* Skype
  09:00 - 12:00 Presentation part 1 Skype
  12:00 - 12:30 Q&A Skype
  12:30 - 17:00 Excersises** Competella system
Day 9 09:00 - 12:00 Presentation part 2 Skype
  12:00 - 12:30 Q&A Skype
  12:30 - 17:00 Excersises Competella System

*To sort out any technical problems
**Competella will be available via Skype for help and instructions

None of the steps are mandatory, but we recommend that you take part in them all to learn as much as possible.

Requirements
 

Skills:
Basic knowledge in Windows environment, Skype for Business and Lync.

Equipment:
It is strongly recommended that you have access to a Competella environment for exercises and an account to log into it. (No systems will be provided by Competella)

Preparation
Registered participants will receive recommended preparation exercises a week before the start of the course. We assess that these will take less than an hour to complete.

Participation
We welcome sharing of the information, feel free to use a conference room and use a shared address as a participant. However, please note that all microphones will be muted during the presentations. We recommend not to use a web camera. Questions will be answered in the chat or during designated breaks. The session will be recorded and analyzed for future improvement.

Registration

We kindly ask you to register your participation on the waiting list. We will announce the next training dates as soon as possible.

We reserve the right to cancel due to lack of participants 5 days in advance. We will either confirm your participation through a confirmation e-mail in return to all registered participants – making it binding, or inform you that the course has been cancelled.

Course scope
Day 8:
▪ Competella Company and Product Presentation
▪ Multimedia Attendant Walkthrough
▪ Directory Administration in Web Management
▪ Agent Configuration Web Management
▪ Q&A

Day 9:
▪ Schedules
▪ Statistics
▪ Voice Prompts
▪ Introduction to Competella Partner Web
▪ Q&A

Teaching method
The training will be held in English.

Posted by : Competella