Competella Contact Center in Microsoft Teams Certification Program

2020-09-23 Stockholm Microsoft have developed the Connected Contact Center for Microsoft Teams Certification Program to provide customers with the assurance that each participating partner’s solution has been tested and verified to provide the quality, compatibility and reliability they expect from Microsoft solutions. Since some weeks we at Competella are in the process of certifying our solution for Microsoft Teams and are ready to engage customers. For more information about Contact Center for Microsoft Teams Certification Program Click here.

Attendant Console for Teams is GA and Contact Center Workgroup is improved

2020-07-14 Stockholm On April 15th we launched Competella Cloud Service, Contact Center Workgroup on Teams as well as a Beta-version of our Attendant Console on Teams. We are now happy to announce that these solutions now are fully available. Here are some of the most important improvements. The Attendant Console for Teams is now fully released, general available (GA). You are now able to view Presence in the search list in the Multimedia Agent and can see if the user is busy on the phone before you transfer the call. Mobile Presence Gateway – possibility to see if the person is busy on the mobile phone in the search list. This is an optional functionality dependent of which mobile operator that is used. For Attendant Console and Contact Center Workgroup for Teams the queue now can check presence on an agent before the called is transferred to the agent - it´s no longer a prerequisite that the agent must have the busy-on-busy policy.  

Competella is Microsoft Co-sell ready

2020-06-16 Stockholm, Competella is among a selected group of global independent software vendors (ISV) that has received the Co-sell Ready status from Microsoft. The status is earned through the Microsoft One Commercial Partner Program. Competella will now work with joint sales, support and go-to-market initiatives for Contact Center and Attendant Solutions built on Microsoft Teams.

What does the increased partnership include?

• The Competella solution is listed in MS OCP Catalog
• MS dedicates one dedicated partner sales contact for our co-sell active geography.
• Enablement and activation of lead sharing

For more information please contact Competella

For more information about Competella Contact Center solution

For more information about MS Co-sell program

2020-04-15 Stockholm,Today we at Competella AB are announcing a cloud-based version of our communication platform - Competella Communication Suite for Teams. The platform´s first offerings are Contact Center Workgroup and Quality Monitor for Teams. The new platform has been developed for customers and partners that today are using or planning to use Microsoft Teams for Telephony.

With the Competella Contact Center Workgroup (CCW) you can provide an easy-to-use group number and contact center functionality for your teams in your organization based on the Microsoft Teams technology. The Competella Quality Monitor (QM) provides real-time monitoring of all queues and agents. You can get an online view of e.g. how many calls are waiting in a queue, how many agents are busy in a call and average waiting time for incoming calls.
The release also includes a beta version of the Competella Contact Center Enterprise (CCE) and the Competella Attendant Console (AC) functionality. The CCE and AC functionality is planned to be generally available later in Q2 this year.

Competella Cloud Services
The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft. With an easy deployment procedure you can setup and connect your Office365 tenant to the Competella Cloud Services and start to use the applications in the Competella Communication Suite. To provide a high level of security all applications and interfaces are using Identity Server for authentication and all external communications are encrypted to protect the integrity and confidentiality of data sent over the Internet.

For more detailed information please contact: sales@competella.com.

Keep your Skype for Business Voicemail on premises with Competella AVA Voicemail!

2020-03-10 The AVA Voicemail is an optional add on-product to the Competella AVA (Availability Agent) and provides a classic voicemail functionality for all users in your organization. Since the AVA Voicemail functionality is integrated with the AVA there will be a seamless voice flow with greeting, automatic availability information and now also with the option to leave voice message. The AVA Voicemail option will help you to provide more alternative to reach you and with the extended AVA voicemail functionality you will provide and even faster and efficient service for your customers when you are not available. Competella AVA Voicemail is a good alternative for Customer that need to replace Exchange UM in order to stay on-prem.

Competella attended Microsoft Ignite 2019 in Florida - and showcased the Competella for Teams BETA to attendees

Competella joined in the good cause of donations to "Børns Vilkår" together with 100 customers, sponsors and TDC staff.

The Cycling network final took place in the "Amstel Gold Race" area in Limburg Holland. Some great 4 days enjoying hundred of kilometers cycling, networking and having fun.