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2020-04-15 Stockholm,Today we at Competella AB are announcing a cloud-based version of our communication platform - Competella Communication Suite for Teams. The platform´s first offerings are Contact Center Workgroup and Quality Monitor for Teams. The new platform has been developed for customers and partners that today are using or planning to use Microsoft Teams for Telephony.
With the Competella Contact Center Workgroup (CCW) you can provide an easy-to-use group number and contact center functionality for your teams in your organization based on the Microsoft Teams technology. The Competella Quality Monitor (QM) provides real-time monitoring of all queues and agents. You can get an online view of e.g. how many calls are waiting in a queue, how many agents are busy in a call and average waiting time for incoming calls.
The release also includes a beta version of the Competella Contact Center Enterprise (CCE) and the Competella Attendant Console (AC) functionality. The CCE and AC functionality is planned to be generally available later in Q2 this year.
Competella Cloud Services
The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft. With an easy deployment procedure you can setup and connect your Office365 tenant to the Competella Cloud Services and start to use the applications in the Competella Communication Suite. To provide a high level of security all applications and interfaces are using Identity Server for authentication and all external communications are encrypted to protect the integrity and confidentiality of data sent over the Internet.
For more detailed information please contact: email@example.com.
2020-03-10 The AVA Voicemail is an optional add on-product to the Competella AVA (Availability Agent) and provides a classic voicemail functionality for all users in your organization. Since the AVA Voicemail functionality is integrated with the AVA there will be a seamless voice flow with greeting, automatic availability information and now also with the option to leave voice message. The AVA Voicemail option will help you to provide more alternative to reach you and with the extended AVA voicemail functionality you will provide and even faster and efficient service for your customers when you are not available. Competella AVA Voicemail is a good alternative for Customer that need to replace Exchange UM in order to stay on-prem.
The Cycling network final took place in the "Amstel Gold Race" area in Limburg Holland. Some great 4 days enjoying hundred of kilometers cycling, networking and having fun.
The focus for enterprises are turning to be more and more customer service centric - leaving the responsibility for supporting technologies to be taken care of by serviceproviders. Competella is developing solutions for Microsoft Teams while evolving our proven solutions for Skype for Business. Competella will be meeting cloud partners and service providers from all over the world - talking about the Teams multi tenancy Service Provider Platform and the multi tenancy platform for Skype for Business.
The Competella UCS consisting of Contact Center Workgroup, Contact Center Enterprise, Attendant Console and Office User add-ons is now officially supporting Skype for Business Server 2019.
Competella has since its foundation in 2009 been a financially healthy company. We have invested heavily in the development of our product suite for Skype for Business whilst onboarding and training new partners to deliver the Competella advanced Attendant Console and Contact Centers to more than 500 companies.
The Competella Unified Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Microsoft Skype for Business beyond the level found in legacy PBX’s. Competella Unified Communication Suite supports both Skype for Business in Office 365 and SfB on-premises in single customer and multitenant configuration for Service Providers and provides the most optimal solutions for most companies. Competella Unified Communication Suite can also be customized to each individual company for the most efficient Communications Solutions available.
The Competella Unified Communication Suite is part of the Microsoft infrastructure and is designed to comply with the technical framework and architecture defined by Microsoft. The product suite adds new values to Microsoft Office and Skype for Business and is designed to utilize and integrate with other Microsoft Office products e.g. Dynamic CRM, Exchange and Teams. As a certified Microsoft Partner, our Competella Communications solutions will always be integratable and functional to your current Microsoft infrastructure of communication.
Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.