Date: February 11th.. (Other possible dates are March 25th or April 28th.)
Time: 14:30-15:00 Central European Time
Place: Webinar. Calendar invitation will be sent out before the event. If you cannot partipate you can order the recording.
Target group: This 30-minute webinar is aiming at you who is looking for a contact center solution which is natively powered by Microsoft Teams. You can for example work in a Contact Center, be a provider of cloud solutions, a reseller or an existing customer that want to know more about our SaaS-solutions. No matter what size your company is or if you still are on Skype for Business, you are welcome to this introduction of Competella Contact Center solutions in the cloud.
Date: March 16-18th, 2021
Time: 09.00-16.00 CET (OBS optional on-prem specifics takes place March 16th 13.00-16.00). Lunch 12.00-13.00 every day.
Target group: This training are for those who are working in a more technical role for a new or existing partner to Competella. You can for example work as a System integrator, System administrator, Cloud Engineer, UC Specialist, Technical Project Manager or a Solution Architect.
Certification: The training course is also a part of the Competella partner program for certification of silver and gold partners.
Welcome to our mini webinar series – Competella Attendant Console solution!
Date: March 23rd (Other possible date is April 14th .) If you cannot partipate you can order the recording.
Time: 14:30-15:00 Central European Time
Place: Webinar. Calendar invitation will be sent out before the event.
Target group: This 30-minute webinar is aiming at you who is looking for an Attendant Console solution that is powered by Microsoft Teams. You can for example work in a Switchboard, be a provider of cloud solutions, a reseller or an existing customer that want to know more about our SaaS-solutions. No matter what size your company is or if you still are on Skype for Business, you are welcome to this introduction of Microsoft Teams native Competella Switchboard solutions.
Are you a Competella administrator managing your Attendant Console or Contact Center and would you like to learn more, then join the next available training..To read more and sign up please click here
2021-01-22 Stockholm To support the growing need for a global customer service, Competella will open up a support site in Pakistan. The support will be located in the previously established office in Islamabad and be a part of the support function managed from Stockholm. “The decision to expand the support site in Islamabad and open up a second support site is a logical move into our business growth strategy, says Ulf Blomkvist, Sales and Product Manager, Competella”. The new support site is planned to open up sometime during spring 2021 and report into the Support organization in Stockholm.
Merry Christmas and a Happy New year 2021! The world changed dramatically in the beginning of the year due to the Covid-19 pandemic and we believe that we all have been facing new ways of working - even more virtual than ever before. Also Competella have changed the way we work but been lucky to have the possibility to from home, further develop our Microsoft Teams native Attendant and Contact center solutions. And more is to come during 2021 so stay tuned. From all of us a@Competella - we wish you a Merry Christmas and a Happy and prosperous New Year 2021!
2020-11-04 Stockholm Competella is empowering organizations to deliver superior customer service with the help from their partners. To help the partners to deliver the cloud solutions, a new 3-day web-based technical training has been developed. The training course is a part of the new Competella partner program for certification of silver and gold partners. For more information about the new partner certification training Click here
2020-09-23 Stockholm Microsoft have developed the Connected Contact Center for Microsoft Teams Certification Program to provide customers with the assurance that each participating partner’s solution has been tested and verified to provide the quality, compatibility and reliability they expect from Microsoft solutions. Since some weeks we at Competella are in the process of certifying our solution for Microsoft Teams and are ready to engage customers. For more information about Contact Center for Microsoft Teams Certification Program Click here.
2020-07-14 Stockholm On April 15th we launched Competella Cloud Service, Contact Center Workgroup on Teams as well as a Beta-version of our Attendant Console on Teams. We are now happy to announce that these solutions now are fully available. Here are some of the most important improvements. The Attendant Console for Teams is now fully released, general available (GA). You are now able to view Presence in the search list in the Multimedia Agent and can see if the user is busy on the phone before you transfer the call. Mobile Presence Gateway – possibility to see if the person is busy on the mobile phone in the search list. This is an optional functionality dependent of which mobile operator that is used. For Attendant Console and Contact Center Workgroup for Teams the queue now can check presence on an agent before the called is transferred to the agent - it´s no longer a prerequisite that the agent must have the busy-on-busy policy.
2020-06-16 Stockholm, Competella is among a selected group of global independent software vendors (ISV) that has received the Co-sell Ready status from Microsoft. The status is earned through the Microsoft One Commercial Partner Program. Competella will now work with joint sales, support and go-to-market initiatives for Contact Center and Attendant Solutions built on Microsoft Teams.
What does the increased partnership include?
For more information please contact Competella
For more information about Competella Contact Center solution
For more information about MS Co-sell program
2020-04-15 Stockholm,Today we at Competella AB are announcing a cloud-based version of our communication platform - Competella Communication Suite for Teams. The platform´s first offerings are Contact Center Workgroup and Quality Monitor for Teams. The new platform has been developed for customers and partners that today are using or planning to use Microsoft Teams for Telephony.
With the Competella Contact Center Workgroup (CCW) you can provide an easy-to-use group number and contact center functionality for your teams in your organization based on the Microsoft Teams technology. The Competella Quality Monitor (QM) provides real-time monitoring of all queues and agents. You can get an online view of e.g. how many calls are waiting in a queue, how many agents are busy in a call and average waiting time for incoming calls.
The release also includes a beta version of the Competella Contact Center Enterprise (CCE) and the Competella Attendant Console (AC) functionality. The CCE and AC functionality is planned to be generally available later in Q2 this year.
Competella Cloud Services
The Competella Cloud Services and the Competella Communication Suite for Teams are built on Microsoft Azure and the native Teams Calling API from Microsoft. With an easy deployment procedure you can setup and connect your Office365 tenant to the Competella Cloud Services and start to use the applications in the Competella Communication Suite. To provide a high level of security all applications and interfaces are using Identity Server for authentication and all external communications are encrypted to protect the integrity and confidentiality of data sent over the Internet.
For more detailed information please contact: firstname.lastname@example.org.
2020-03-10 The AVA Voicemail is an optional add on-product to the Competella AVA (Availability Agent) and provides a classic voicemail functionality for all users in your organization. Since the AVA Voicemail functionality is integrated with the AVA there will be a seamless voice flow with greeting, automatic availability information and now also with the option to leave voice message. The AVA Voicemail option will help you to provide more alternative to reach you and with the extended AVA voicemail functionality you will provide and even faster and efficient service for your customers when you are not available. Competella AVA Voicemail is a good alternative for Customer that need to replace Exchange UM in order to stay on-prem.
The Competella Unified Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM. The system adds queuing and media control handling functionality to Microsoft Skype for Business beyond the level found in legacy PBX’s. Competella Unified Communication Suite supports both Skype for Business in Office 365 and SfB on-premises in single customer and multitenant configuration for Service Providers and provides the most optimal solutions for most companies. Competella Unified Communication Suite can also be customized to each individual company for the most efficient Communications Solutions available.
The Competella Unified Communication Suite is part of the Microsoft infrastructure and is designed to comply with the technical framework and architecture defined by Microsoft. The product suite adds new values to Microsoft Office and Skype for Business and is designed to utilize and integrate with other Microsoft Office products e.g. Dynamic CRM, Exchange and Teams. As a certified Microsoft Partner, our Competella Communications solutions will always be integratable and functional to your current Microsoft infrastructure of communication.
Get the ultimate and most optimal Customer Experience Journey for your current and future customers and gain a better customer loyalty through efficient and effective communication with Competella today.