Competella Events
Welcome to the world of Competella!
Move your contact center to Teams in the cloud
Welcome to our mini webinar series – Competella Contact Center solution!
Date: April 28th..
Time: 14:30-15:00 Central European Time
Place: Webinar. Calendar invitation will be sent out before the event. If you cannot partipate you can order the recording.
Target group: This 30-minute webinar is aiming at you who is looking for a contact center solution which is natively powered by Microsoft Teams. You can for example work in a Contact Center, be a provider of cloud solutions, a reseller or an existing customer that want to know more about our SaaS-solutions. No matter what size your company is or if you still are on Skype for Business, you are welcome to this introduction of Competella Contact Center solutions in the cloud.
Enroll, get more information or order the recording of the webinar.
Session: Telia and Competella - how to get your Telephony into Teams
Connect21
On May 19th we will, together with our partner Telia, participate on Connect21, a digital arena organized by the Swedish magazine Telekomidag. You will find us and Telia in a session at 14:45 (CET) where we will talk about how you can bring your telephony into Teams. Speakers are John Kjölbye Hansen, Modern Workplace Business Architect at Telia and Karin Lindberg, Head of Sales at Competella.
Time: May 19th 09.00-17.00 Central European Time
Place: Online digital arena
Price: 7990 SEK but you can contact Competella to get one of our free tickets.
Enrollment and more information: Click here
Language: Swedish
Attendant Console webinar
Get to know the Competella Microsoft Teams native Attendant Console solution
If you missed our latest webinar on April 14th you can request the recording below
Target group: This 30-minute webinar is aiming at you who is looking for an Attendant Console solution that is powered by Microsoft Teams. You can for example work in a Switchboard, be a provider of cloud solutions, a reseller or an existing customer that want to know more about our SaaS-solutions. No matter what size your company is or if you still are on Skype for Business, you are welcome to this introduction of Microsoft Teams native Competella Switchboard solutions.
Want to improve your Competella administrator or system administrator skills
Are you a Competella administrator managing your Attendant Console or Contact Center and would you like to learn more, then join the next available training..To read more and sign up please click here
Welcome to our Partner System Engineer Certification training
Date: September 14-16th, 3 days, 2021
Time: 09.00-16.00 CET (OBS optional on-prem specifics takes place on the first day 13.00-16.00). Lunch 12.00-13.00 every day.
Target group: This training are for those who are working in a more technical role for a new or existing partner to Competella. You can for example work as a System integrator, System administrator, Cloud Engineer, UC Specialist, Technical Project Manager or a Solution Architect.
Certification: The training course is also a part of the Competella partner program for certification of silver and gold partners.
Competella News
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Hope you get a nice weekend.
Competella would like to wish You, Your friends and family a Happy Easter.
Partner Manager / Sales Manager Denmark
2021-03-02- Stockholm For our subsidiary, Competella Denmark Aps we are looking for a skilled Sales Manager to expand our current business through Partners in Denmark. Click here for more information
Updates in Competella Communication Suite
2021-02-09 Stockholm Today we are releasing more functionality in our existing platform. One of them is PSTN outbound calling which we know our customers have anticipated for some time. For more information about the new functionalities Click here
The Competella Support is expanding
2021-01-22 Stockholm To support the growing need for a global customer service, Competella will open up a support site in Pakistan. The support will be located in the previously established office in Islamabad and be a part of the support function managed from Stockholm. “The decision to expand the support site in Islamabad and open up a second support site is a logical move into our business growth strategy, says Ulf Blomkvist, Sales and Product Manager, Competella”. The new support site is planned to open up sometime during spring 2021 and report into the Support organization in Stockholm.
Competella wishes a Merry Christmas!
Merry Christmas and a Happy New year 2021! The world changed dramatically in the beginning of the year due to the Covid-19 pandemic and we believe that we all have been facing new ways of working - even more virtual than ever before. Also Competella have changed the way we work but been lucky to have the possibility to from home, further develop our Microsoft Teams native Attendant and Contact center solutions. And more is to come during 2021 so stay tuned. From all of us a@Competella - we wish you a Merry Christmas and a Happy and prosperous New Year 2021!
3-day partner webinar training for Competella SaaS-solutions
2020-11-04 Stockholm Competella is empowering organizations to deliver superior customer service with the help from their partners. To help the partners to deliver the cloud solutions, a new 3-day web-based technical training has been developed. The training course is a part of the new Competella partner program for certification of silver and gold partners. For more information about the new partner certification training Click here
Competella Contact Center in Microsoft Teams Certification Program
2020-09-23 Stockholm Microsoft have developed the Connected Contact Center for Microsoft Teams Certification Program to provide customers with the assurance that each participating partner’s solution has been tested and verified to provide the quality, compatibility and reliability they expect from Microsoft solutions. Since some weeks we at Competella are in the process of certifying our solution for Microsoft Teams and are ready to engage customers. For more information about Contact Center for Microsoft Teams Certification Program Click here.
Attendant Console for Teams is GA and Contact Center Workgroup is improved
2020-07-14 Stockholm On April 15th we launched Competella Cloud Service, Contact Center Workgroup on Teams as well as a Beta-version of our Attendant Console on Teams. We are now happy to announce that these solutions now are fully available. Here are some of the most important improvements. The Attendant Console for Teams is now fully released, general available (GA). You are now able to view Presence in the search list in the Multimedia Agent and can see if the user is busy on the phone before you transfer the call. Mobile Presence Gateway – possibility to see if the person is busy on the mobile phone in the search list. This is an optional functionality dependent of which mobile operator that is used. For Attendant Console and Contact Center Workgroup for Teams the queue now can check presence on an agent before the called is transferred to the agent - it´s no longer a prerequisite that the agent must have the busy-on-busy policy.
